Terms and Conditions of Sale

Convenient Business Solutions Inc. ("CBS Japan", "CBS APAC" "us", "we", or "our"), located at Level 9, Ariake Frontier Bldg, Tower B, 3-7-26 Ariake, Koto-ku, Tokyo 135-0063 Japan, operates cbsjapan.com and cbsapac.com  (the"Website"). The following terms apply to all purchases from our company and supersede any and all purchase terms provided by you or your purchasing company.

Privacy

For information about how we collect, use, share and otherwise process information about you, please see our Privacy Policy . CBS Japan is not a data processor for the customer.

Warranty

The products and services sold by us are provided on an ‘as-is’ basis and without warranties of any kind, either express or implied.

Payment Terms

You acknowledge that payments must be made to us according to the timeframe(s), currencies, and amounts as stated on the invoice provided to you. Our payment terms are Net 30 days (subject to status) or Prepayment as stated on our quotation to you. If you are purchasing without an existing quotation in place, or without having provided us with a purchase order please presume that prepayment is required. 

We reserve the right to change our terms at any time in the event that we have made a mistake.

Order Processing, Shipping, and Delivery

Our prices typically include shipping/delivery fees unless otherwise stated. Once we have received your PO/payment and completed end-user information we aim to process your order within 3 business days. Please allow up to 10 working days for delivery. 

For support renewals, full payment for support renewals must be received before software authorisation codes are issued. Failure to renew support before the expiry date may result in interruption of technical support service. Delivery of software authorisation codes will be sent electronically to the end-user within 10 business days. 

End-User License Agreement

Software sales are subject to the End User License Agreement of the software originator.

Click here to view Photon Engineering's EULA. 

Return Policy

Software products (such as new licenses, maintenance, and upgrades), hardware products (such as key conversions), and Custom Work, are non-refundable. A fully working trial of software can be made available prior to purchase.

Overpayment Policy

When an overpayment has been identified, we will apply the overpayment to your account as a credit. The next time we produce an invoice for you, the credit will be applied to reduce the balance owing. If the credit on your account is greater than the amount owing on your next invoice, the credit difference will continue to be applied to future invoices until it has been reduced to zero.   

Lost, Stolen, or Damaged Software

The software we sell typically includes a protection mechanism in the form of a hardware or software protection key (or dongle) and these are worth the full purchase price of the software. 

If a key is lost or stolen, it will not be replaced without payment of the full purchase price. Please obtain insurance for your software as you would any other business asset of comparable value.

Damaged keys are eligible for replacement for a nominal charge. The damaged key must be returned before a replacement is issued.

Changing Software User Information

If the end-user of the software changes then you must contact us in order to update us with the name and contact details of the new end-user.

Public Training Course Cancellation Policy

Where canceling the purchase of public training courses the following policy applies:

More than 4 weeks before course start date - Full refund

Less than 4 weeks before course start date - No refund

In the event that CBS Japan needs to cancel a public course, a full refund of the course fee will apply but we will not be liable for any costs you may have incurred in preparations to attend the public course.

Private Training Course Cancellation Policy

Where canceling the purchase of private training the customer is liable for all non-refundable expenses incurred by us in the arrangement of the private course.

Jurisdiction

All sales contracts shall be governed by the laws of Tokyo, Japan and any disputes arising shall also be determined by the courts of Tokyo, Japan.

General Liability and Insurance

You agree to maintain insurance adequate to protect your personnel and assets from loss, theft, or damage, and to indemnify and hold us harmless in all cases related to or that arose from your purchase.

EXCLUSION OF CERTAIN DAMAGES. CBS JAPAN IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR PURCHASE (INCLUDING, WITHOUT LIMITATION, COSTS OF DELAY, LOSS OF PROFIT, LOSS OF DATA OR INFORMATION, AND ANY FAILURE OF DELIVERY OF THE SERVICES, EVEN IF IT KNOWS OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE). ADDITIONALLY, CBS JAPAN CANNOT BE HELD LIABLE FOR SOFTWARE OR SERVICES PROVIDED TO YOU BY A THIRD PARTY REGARDLESS OF IF IT UTILIZES DATA FOUND, PROVIDED, OR EXTRACTED FROM OUR COMPANY OR WEBSITE.

Changes to these Terms and Conditions of Sale

These Terms and Conditions of Sale are effective as of ( May 4, 2021 ) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change these Terms and Conditions of Sale at any time and you should check these Terms and Conditions of Sale prior to making a purchase. Payment of our invoices and/or continued use of our services constitute your acknowledgment and consent to abide and be bound by these Terms and Conditions of Sale.

Contact Us

If you have any questions about these Terms and Conditions of Sale, please contact us.